Privacy Policy

Privacy Notice

Version 1.0, last updated 2/12/2024

General
1. As responsible for player data, we have a legal obligation to process players’ personal data in accordance with the gambling rules so that users can participate in our games and so that we can implement assistive measures. This Privacy Policy explains what personal information we collect from players, why we collect it and how we use it.
2. The Kanuuna.com website (hereinafter “Casino”, “Website”, “Company”, “we” or “us”) is owned and operated by Blixx Gaming. The Company’s registration number is C102564 and its address is 40 Villa Fairholme, Sir Augustus Bartolo Str, Ta Xbiex XBX1095, Malta.
3. When a player registers an account on this Website, the player confirms that they will abide by our Privacy Policy. If a player does not agree to the Privacy Policy and does not wish to provide us with their personal data, we ask them not to use our Website.
4. It should be taken into account that the Privacy Policy is an agreement between the player and the Company. We may change this Policy from time to time. We will do our best to inform players of such changes, but we encourage players to review our Privacy Policy regularly. If a player continues to use our Website, this means that they agree to our Privacy Policy.
Data to be collected
1. The personal data that we ask for and process and that we may ask you for includes, without limitation:
  1. any information provided to us by the player in connection with the registration of the gaming account and any other information provided by the player via the Website or email (e.g. first name and surname, date of birth, email address, telephone number);
  2. any conversations you have with us via the Website, email, live chat or other means of communication;
  3. the history of money transfers in the gaming account, whether made via the Website or any other means of communication;
  4. Website login information, including GeoIP location data, browser and device data, network logs, activity logs and other traffic data stored on our system;
  5. The documents and evidence we have requested in order to validate the user’s gaming account, process deposits and withdrawals, and any receipts (both those we have requested on our own initiative and those we have requested in accordance with the law) requested to prevent fraud. Examples include scanned passports, payment receipts, bank statements, etc;
  6. surveys regarding customer participation or other evaluations that we may conduct from time to time.
Use of data
1. We use the personal data collected to provide services to our customers. In particular, we will use this data in the following cases:
  1. when placing bets and verifying transfers. This includes the services used to make credit card and internet payments;
  2. to provide users with the services necessary to play games and perform other activities that the customer seeks on our Website;
  3. to perform and verify the necessary verification operations;
  4. to inform registered players of our offers or communicate offers from selected partners, affiliates or other partners (only if the player has consented to receiving such marketing information);
  5. to comply with our legal obligations, such as anti-money laundering (AML) and counter-terrorist financing (CFT) laws;
  6. to provide customer support, such as help with setting up and managing your gaming account;
  7. to monitor and investigate irregular money transfers, including for fraud prevention, prevention of violations of rules, prevention of money laundering and of other illegal gambling activities;
  8. to analyse customer behaviour through market research evaluations (surveys are optional and the player is not required to participate);
  9. to carry out research and statistical analysis on the basis of the data collected.
Marketing communications
1. Unless a player has opted out of marketing information, we may use their personal data (such as the email address and phone number) to send them promotional communications about our products, services and promotions. It may also include information from our partners, such as casino gaming providers, products and services. If a player wishes to opt out of such marketing and promotional material, they can let us know in their gaming account settings or by sending an email to our customer service at [email protected].
2. It should be noted that by accepting any reward or prize from our promotions, the player agrees that we may use their name/account name for promotional purposes without payment by us, where this is permitted by law.
Collection of personal data
1. We do not collect a player’s personal data without informing the player. However, we may collect certain information about a player automatically when the player discloses such data while using our services or contacting us.
2. To the extent permitted by law, we may also receive personal data from network service providers and service providers such as fraud prevention companies. In addition, we reserve the right to use the services of third parties to provide technical support to enable us to process players’ money transfers and obtain game content.
3. Players should be aware that we may have access to any information they provide to the aforementioned network service providers, service providers and third party e-commerce providers. However, the player does not need to worry about this data, as the personal data obtained and used in this way is strictly protected under this Privacy Policy. The data provided by the player will only be transferred to third parties outside the company on the basis of this Privacy Policy and we will take all necessary steps to ensure that any agreements between us and third party service providers always protect the player’s personal data.
Receipt of data
1. We may sometimes transfer the data provided by the player within the company and to partners. These companies include the parent company, their parent companies and subsidiaries of any of these companies, as well as the companies with which we do business and with whom we have relevant agreements in place.
2. Company employees, in particular the data protection officer, the head of the AML department, analysts in the bank transfers and anti-fraud departments, customer service representatives, customer acquisition specialist, VIP manager and a few other employees may have access to a player’s personal data if their job function requires it or if it can be used to provide the necessary assistance to the customer.
3. Employees who have access to a player’s personal data or whose job is to process personal data have signed a confidentiality agreement in which they have agreed to respect the player’s confidential information. The agreement complies with the relevant gambling, data protection and privacy laws.
4. In order to provide an efficient service to the player, we and/or our service providers may transfer the player’s personal data between countries of the European Union (EU) or European Free Trade Association (EFTA), and some processors may be located outside the European Economic Area (EEA). To this end, by using our Website and by communicating with us online, the player acknowledges and agrees that we (our suppliers as well as subcontractors) process the data provided by the player in those countries. We will always do our best to make sure that player data is processed securely and in accordance with the Privacy Policy.
Transfer of data to third parties
1. We do not sell or rent players’ personal data to third parties.
2. We may disclose a player’s personal data if required to do so by law, regulation or other legal requirement or right. We may also disclose a player’s personal data to a regulator or public authority if we believe that doing so is necessary to protect the interests of the Company, its customers or any third party, and we will do so in the manner required by law.
3. Personal data will be disclosed to third parties in the following cases:
  1. if we are required to do so by law;
  2. if the Website is required to provide data to payment processors for the purposes of making money transfers in accordance with their respective privacy policies;
  3. to the relevant licensing and regulatory authorities in order to perform legal or regulatory duties and functions; if we are required to perform any other duties and functions under the applicable law of other jurisdictions;
  4. if the Company believes that disclosure is necessary in order to protect the Company or to ensure the safety of the player or others, to investigate fraud or to respond to a request from the administration;
  5. when companies providing marketing services need the data to carry out their activities;
  6. to any third party on the basis of the player’s prior consent.
4. We use third party processors for limited processing of personal data. Such service providers support the operation of the Website, in particular with regard to the maintenance and functioning of the Website, marketing, analysis, website development and sending emails. We will ensure that the data is transferred to them in accordance with the relevant data protection laws and that the processors are subject to the same requirements as set out in our service contract.
5. Our Website may also offer social media features (e.g. “Yes” or “Like” buttons). Such features are provided by third parties, such as social media platforms (Facebook). Where data is collected in this way, it will be processed in accordance with the privacy policy of the relevant social media platform.
6. In addition to the above, we may disclose personal data when we start a new business. If there is a change in the structure of the Company, such as a merger, acquisition by another company, or sale of a part of the business, it is likely that our customers’ personal data will be transferred in the course of the change. It is our practice to inform the customer by email before their personal data is transferred in this way.
7. Please note that our content may contain links to third party websites for relevant references. We are not responsible for any content outside our Website that may lead to other privacy policies and data processing disclosures.
Data retention
1. As stated in this Privacy Notice, both the player and the Casino may close the player’s gaming account at any time. When a gaming account is closed, we will retain the player’s personal data for as long as required by law. This data will only be used if the relevant authorities request clarification from us in connection with an investigation of financial or tax documents, fraud, money laundering or other illegal activities.
2. Players are advised that for the purposes of EU gambling law and AML activities, we are required to retain the information provided during the registration and throughout the use of a player’s gaming account for a minimum of five years from the date of the player’s last money transfer or closure of the gaming account. On the basis of the above, we will not be able to comply with requests for the deletion of data until this term has been reached.
Data security
1. We understand that when we collect and process a player’s personal data for the purposes of maintaining their gaming account, we are required by strict laws to protect personal data.
2. Therefore, we strive to protect players’ personal data and respect their privacy in accordance with best business practices and applicable rules. We are committed to providing secure services to our players and take all reasonable precautions to ensure that any personal data a player provides to us is secure.
Summary
1. The player can always contact us regarding the Privacy Policy in order to:
2. verify that the personal data we have collected about them is accurate;
3. ask us about their personal data;
4. opt out of the use of their personal data for direct marketing purposes;
5. update or correct any of the data they have provided to us (in which case the player must send us the necessary evidence that we may reasonably request in order to make the changes). Players should be aware that it is against the law to provide false personal data and that it is the player’s responsibility to keep their data up to date and that we need to have their data up to date.
6. Our Company has a dedicated Data Protection Officer who is responsible for ensuring that this Privacy Policy is respected. If a player has any questions about our Privacy Policy, they can contact our Data Protection Officer at [email protected].
7. In addition, under Article 77 of the GDPR, a player has the right to lodge a complaint about our Privacy Policy with a supervisory authority, in particular in the Member State where the player resides or works or where the alleged breach took place.

Privacy Notice

General

Data to be collected

Use of data

Marketing communications

Collection of personal data

Receipt of data

Transfer of data to third parties

Data retention

Data security

Summary